Frequently Asked Questions

You can buy Blèzi products via our webshop and at our points of sale throughout the Netherlands. An overview of our points of sale can be found here.

You can also see, test and buy all products in the shop at our head office (Rietveldenweg 30, 's-Hertogenbosch). We would love to see you!

Opening hours Blèzi shop:

• Monday to Thursday: 10:00 AM – 5:00 PM
• Friday: Open for pick-up orders only (between 10am and 5pm)

Step 1
Select a product category or a product on the home page. Select the item you want and possibly the right color, click on 'In my shopping cart'. The products will then end up in your shopping cart. In the shopping cart you can still change the order if you want. Then choose a new product, or choose 'Shopping cart' at the top right of the page when you are done shopping.

Step 2
Check carefully that everything in the shopping cart is correct. Do you have a discount code or gift voucher? Enter the code at the top right of this page and then click on 'I'm going to order'.

Step 3
Click on 'Log in' if you have not done so on the home page or fill in your details. No account yet? Then register as a new customer on the payment page and continue. Choose a shipping method: shipping via PostNL, PakjeGemak (collection point) or collection at Blèzi Cosmetics. You can optionally choose a different delivery address for the order.

Step 4
Choose a payment method: iDEAL (choose your bank), Bancontact – Mister Cash, PayPal or Bank transfer. Is everything correct? Accept the general terms and conditions and then click on 'Confirm order and pay'.

Step 5
Follow the payment instructions of your bank or, if you have chosen to pay by bank transfer, the instructions for bank transfer. Please note: when paying by bank transfer, the products will be delivered after we have received the bank transfer. This may cause the delivery of the products to take a little longer.

Step 6
Done! The order is completed, we will send you an order confirmation by email.

All the products you have chosen are in your shopping cart. This is the icon of a shopping cart at the top of our website. The circle shows how many products you have selected. Click on the icon to go to the shopping cart page. You can still change your order on this page.

Yes, with every order in the webshop we send a digital invoice. You will receive this at the email address with which you ordered.

A confirmation of your order will appear on the screen. And we will also send you a confirmation by email.

Please check the spam folder of your mailbox, it is possible that the confirmation has arrived there. Was the payment successful and was the amount debited from your account? Then you can assume that we have received the order. If in doubt, you can always contact us.

If a product is temporarily unavailable, you will see this in the webshop. If you have subscribed to the Blèzi newsletter, you will receive an email as soon as you can order the product again. If you have not subscribed to our newsletter, please send us an email to let us know that you would like to be notified when the product is available.

No, unfortunately this is not possible. You can only order if the product is available.

Sometimes we decide to remove a product (colour) from the range because other products or colours have more fans. Has your favourite disappeared? Send us an email with the name of the product and/or colour. We will be happy to propose an alternative.

Unfortunately, that is not possible. But at our points of sale and in the shop at our head office you can see and test all products and colours. Would you like to come by? Then send an email.

If you do not have an account with us, you can create one by clicking on 'log in' at the top right. Here you can register a new email address or log in to an existing account.

Yes, that is possible. On the checkout page, click on 'I'm going to order' and then click on 'Order without account'. Your order will then be placed without creating an account. Are you planning to shop with us more often? Then it is easier to create an account. This will save your details and you can order faster next time.

You can easily edit your personal details in your account under 'Data and preferences'.

Don't panic! Click on 'Forgotten your password?' on the login page and enter the email address you use for our website. We will then send you a link by email. You can use this to create a new password. If the link in the email you received does not work, please contact us.

You probably already have an account with us. Go to the login page, click on 'Forgotten your password?' and enter your email address. We will then send a link to your email address. You can use this to create a new password. If the link in the email you received does not work, please contact us.

This is how our points system works: – For every euro you spend (excl. shipping costs) in our webshop, you will receive 1 point. – 100 points equals a discount of 5 euros. – You have the flexibility to redeem your points whenever you want. Your points are valid for one year after placing your order.

This is how you can use your saved Blèzi points:

1. Make sure you are logged in to your Blèzi account.
2. Add the desired products to your shopping cart.
3. Go to your shopping cart and you will see how many points you have saved.
4. You have the option to choose to use your points. If you do this, the discount will be automatically calculated.

The Netherlands:
Shipping is free for orders over €50.00.
Orders under €50.00:
– letterbox post: €2.95
– parcel post: €4.95

Belgium:
Shipping is free for orders over €75.00.
Orders under €75.00: €4.95

You pay no shipping costs if you choose to pick up at Blèzi Cosmetics in 's-Hertogenbosch. If you order before 16:00 (on workdays), you can pick up your order the next workday between 10:00 and 17:00 at our head office:

Rietveldenweg 30
5222 AR 's-Hertogenbosch
The Netherlands

You will find us on the corner of Rietveldenweg and Daviottenweg. We are located in the first building on the right, the front door is up the stairs. You can park for free in front of the door.

We offer several different delivery options:
– You can choose to enter a different delivery address, for example your work address or the address of your neighbours. The order will then be delivered there. The shipping costs will remain the same.

– You can pick up your order for free at Blèzi. Then select 'Pick up at Blèzi (free)' during the ordering process. If you order before 4:00 PM on a working day, your order will be ready from the next working day and you can pick it up between 10:00 AM and 5:00 PM. If you order on Friday or during the weekend, your order will be processed on Monday and will be ready for you on Tuesday. When you pick it up, we ask for your name and order number.

This is our address:

Rietveldenweg 30
5222 AR 's-Hertogenbosch
The Netherlands

You will find us on the corner of Rietveldenweg and Daviottenweg. We are located in the first building on the right, the front door is up the stairs. You can park for free in front of the door.

Shipments to Belgium are always via Parcel Post with Track & Trace. The PakjeGemak option is not possible here. Shipping costs to Belgium are €4.95, for orders from €75.00 shipping is free.

If you order on weekdays before 16:00, your order will be shipped the same day. You will usually receive your package the next day. If you order on Friday after 16:00 or during the weekend, your order will be shipped on Monday. This also applies to the Flemish part of Belgium. If your order fits through the letterbox, we will give the package to the postman instead of the parcel service. The postman has a maximum of five working days to put the package in your letterbox.

The Track & Trace code of PostNL is often not correct for letterbox post. It is possible that the code indicates that your package has already been delivered, but that the postman has not yet been by. Then wait a few more working days or ask if the package has been put in your neighbors' mailbox.

If you have not received it after five working days, please contact us.

Here's everything in a nutshell:

You can pick up your webshop order for free at our location in 's-Hertogenbosch. Then choose 'Pick up at Blèzi' during the ordering process. If you have ordered on a working day before 16:00, your order will be ready from the next working day and you can pick it up between 10:00 and 17:00. Are you ordering on Friday or during the weekend? Then your order will be processed on Monday and will be ready for you on Tuesday. When picking up, we ask for your name and order number. This is our address:

Rietveldenweg 30
5222 AR 's-Hertogenbosch
The Netherlands

You will find us on the corner of Rietveldenweg and Daviottenweg. We are located in the first building on the right, the front door is up the stairs. You can park for free in front of the door.

If you are not at home at the time of delivery, the parcel delivery person will leave your parcel with your neighbours or at a PostNL point. You will receive an email about this. With your Track & Trace code you can see where you can pick up the parcel. Do you have the PostNL app? Then you can also see where your parcel is.

Very annoying, but this can happen sometimes. Mail us the order number or a photo of the packing slip. Indicate which products are missing or which wrong color you received. This way we can quickly and easily investigate your incomplete order. We will contact you as soon as possible!

Because we are careful with our beautiful products, we pack them well for you. However, it can happen that an order sometimes arrives damaged. Keep the box, the packaging and the contents and email us as soon as possible. Send a few photos of the damaged product and mention the order number of your order. Give a clear description of the damage/defect to the product and make sure that the damage is clearly visible on at least one photo. Then we will solve it for you quickly.

iDEAL
If you pay the total amount via iDEAL, the payment will be processed immediately. We can then ship your order immediately.

Transfer
When paying by bank it can take a few days for the payment to arrive. As soon as we have received the amount, your order will be shipped.
These are our bank details:

Beneficiary: Blèzi Cosmetics BV
IBAN: NL40 INGB 0004 6711 11
Bank: ING Bank NV

PayPal
If you pay the total amount via PayPal, the payment will be processed immediately. We can then send your order immediately. For using PayPal, you will pay an additional fee of € 4.

Payment from Belgium
If you live in Belgium, you can choose Bank Transfer, Mister Cash or PayPal as payment methods.
These are our bank details:
Beneficiary: Blèzi Cosmetics BV
IBAN: NL40 INGB 0004 6711 11
Bank: ING Bank NV

Payment from Germany
If you live in Germany, you can choose Giro Pay or PayPal as payment methods.
These are our bank details:
Beneficiary: Blèzi Cosmetics BV
IBAN: NL40 INGB 0004 6711 11
Bank: ING Bank NV

If you choose the payment method iDEAL, you will automatically be redirected to the payment page of iDEAL. After you have selected your bank, you can complete the payment in the internet banking environment of your own bank or via the app.

If you choose the payment method Transfer, you will automatically be redirected to the payment page of our payment provider Buckaroo. Fill in your details and click on the blue button 'Continue'. Your transaction will then be processed. Instructions on how to make the payment will appear on the screen and you will also receive an e-mail with payment instructions. It may take a few days before the payment is received by us. Only then will your order be processed and shipped.

If you choose the payment method PayPal, you will automatically be redirected to the PayPal website. Here you fill in your details and you can make the payment.

If you choose the Mister Cash payment method, you will automatically be redirected to the payment page of our payment provider Buckaroo. Enter your details here and click on the blue button 'Bancontact app'. You will then be redirected to the Bancontact app where you can make the payment.

Of course! We use the generally accepted secure standard SSL* (Secure Socket Layer). This means you always pay in a secure environment. This way, no one gets access to sensitive data such as your transaction details. *The secure SSL connection can be recognized by the 's' after http (https://….) in the URL bar. You can also recognize it by the 'lock' icon to the left of the URL.

Yes, that is allowed. We will give you 30 calendar days to think about your purchase. You can return your order to us using this return form . The following conditions apply to returns:

– The shipping costs to send your return to us are at your own expense.- Products may not be used or opened. The original and undamaged seal/packaging (shrink wrap) must still be around it.

– Please return your products in sturdy packaging (preferably the original shipping box and bubble wrap).

– Are the products damaged or do they show signs of use? We reserve the right to refuse the return or to offset the damage.

– When you return your entire order, you also return the gift you received with your purchase. Do you keep the gift? Then we will deduct the purchase amount from the amount to be returned.

– You cannot return the (digital) Blèzi gift card.

We recommend that you send your return shipment with Track & Trace. You will then receive a shipping receipt, with which you can check the status of your return shipment. It may take a few working days for your return shipment to arrive at our warehouse. As soon as your return shipment has been processed, you will receive an email from us. If the above conditions are met, we will refund the purchase amount of your return shipment to your account.

We will process your return within 14 working days after receipt. If your return meets the return conditions, you will receive the full purchase amount back into your bank account. Any shipping costs you paid for your order will not be refunded. When your return has been processed, you will receive an email from us.

If you ordered the product at a Blèzi point of sale, you must also return it to this point of sale. They will handle the return with you properly.

If you have an (allergic) unwanted reaction to one of our products, please contact our customer service first. Do this within 30 days of purchase. You may also not have used more than a third of the product. If the (allergic) unwanted reaction is justified, you may return the product together with the completed return form. You will then receive the full purchase amount back from us. Any shipping costs that you paid for your order are not included and will not be refunded.

If you order a product incorrectly, you may exchange it. You will pay the additional shipping costs for this.

You are responsible for loss and/or damage during return shipment. Therefore, we recommend sending returns with Track & Trace. In case of loss during shipment, no compensation will be made.

Unfortunately, online exchanges are not possible. Of course, it is possible to return the product and place a new order. You may exchange your product(s) in the Blèzi shop at our head office in 's-Hertogenbosch. Please bring your packing slip. Only products that are unused and unopened and still in the original, undamaged shrink-wrap packaging may be exchanged within 30 calendar days of purchase.

You are responsible for loss and/or damage during return shipment. Therefore, we recommend sending returns with Track & Trace. In case of loss and/or damage during shipment, we cannot proceed to compensation.

You can buy our gift voucher here in our webshop. Select the amount (choice of €5, €10, €15, €25, €30, €40, €50, €75 or €100). Click on the button 'In my shopping cart' and the gift card is in your shopping cart. You can then add products to your shopping cart or pay directly. Once your order is completed, you will receive the digital gift card directly in your inbox. Print or email and you're done!

Go to your shopping cart and enter your voucher code in the 'Gift voucher' field. Click on the 'Apply gift voucher' button and the discount will be calculated automatically.

If you redeem your gift card in the webshop, the amount of the gift card will be settled with the total amount of your order. You can settle the remaining amount with iDEAL or bank transfer.

You can spend the Blèzi Gift Card in parts. If you have any money left, you can use it at a later time. Check the balance of your gift card here.

Unlimited. You can spend your gift card whenever you want.

No, unfortunately this is not possible.

If you want to stay informed, sign up for our newsletter.
You can also follow Blèzi on social media: Facebook, Instagram, Pinterest, TikTok, LinkedIn and YouTube.

You can register at the bottom of the homepage of the Blèzi website. Fill in the correct details and click on 'Send'.

You can unsubscribe from the newsletter at any time. Go to the received newsletter in your mailbox and click on 'Change your details or unsubscribe? Click here' at the bottom. After this, you will no longer receive the newsletter.

We always enjoy seeing you again! Go to our newsletter subscription form and fill in your details. If your email address is already known, a line will appear below this box with: 'You have unsubscribed from email messages. Click here to receive an email and sign up again'. When you click on this, you will automatically receive an email in your mailbox in which you can change your preferences and thus subscribe again for free to the Blèzi newsletter. You can also go to a previously received newsletter in your mailbox and click on 'Change your details or unsubscribe? Click here' at the bottom. You can then sign up again here. If it doesn't work, please contact us.

Booking a consultation is only possible via our website blezi.com

A registration for advice via the website is only final when the participation fee has been paid.

After booking via the website you will receive a payment request via email within 2 working days. As soon as the payment is received the booking is final and you will receive an email with a confirmation.

Once a consultation is booked, registration is closed and it is no longer possible to rebook it. Once a consultation is booked, you can sign up for the waiting list.

Minimum age for participation is 21 years.

Cancellation of an appointment can only be done in advance by email to info@blezi.com.

If you cancel your advisory booking via info@blezi.com up to 48 hours before the start, you will receive a full refund.
If you cancel within 48 hours, you will receive a 50% refund of your participation fee.
In case of illness, the date will be postponed once. If you cancel after the date has been postponed, you will receive a 50% refund.
In case of no cancellation, no refund is possible.