Exchanges & returns

Yes, they can. Officially termed as “Revocation”, you can return the product within 30 days of purchase without giving a reason, provided the following conditions are met:

• • The product must be returned with the return form and proof of purchase.
  • You will bear the return shipping costs.
  • Products must be unused and unopened, and they should have their original and undamaged seal/packaging (shrink wrap).

If you ordered the product from a personal Business Partner or purchased it form a point of sale, you have to return it there.

If you have had an allergic reaction to a product, please first contact our customer service via e-mail or telephone. If deemed valid, you can return the product with the completed return form enclosed. We will then refund the full purchase price.

If you mistakenly ordered a product, you may exchange it. However, you will be responsible for any additional shipping costs.

Loss or damage upon return

You are responsible for loss and/or damage during return shipping. We therefore recommend sending returns using Track & Trace. No compensation will be provided in the event of loss during shipment.

More information about exchanges and returns? Please check our frequently asked questions.