Frequently asked questions

If you don’t have an account with us yet, you can create one by clicking on ‘log in’ in the upper right corner. Here you can create a new account or sign in to an existing one.

Yes, you can. On the checkout page you fill in your details and then proceed directly to payment. Your order will then be placed without creating an account. Do you plan to shop with us more often? Then it is easier to create an account. This way your data will be saved and you will be able to shop faster next time.

You can easily edit your personal data in your Blèzi account. Log in, go to my account and then to account information. Here you can change your personal data.

Don’t panic! On the login page, click on “Forgot your password?” and enter the email address you use for our website. We will send you a link by e-mail. This will allow you to create a new password. Is the link in the email you received not working? Then please contact us.

You probably already have an account with us then. Go to the login page, click on “Forgot your password?” and enter your email address. We will send a link to your email address. This will allow you to create a new password. Does the link in the received email not work? If so, please contact us.

Here’s how our points system works:
– For every euro you spend (excluding shipping costs) in our webshop, you earn 1 point.
– 100 points correspond to a discount of 5 euros.
– You have the flexibility to redeem your points whenever you like. Your points are valid for one year after placing your order.

Here’s how you can use your earned Blèzi points:
1. Make sure you are logged into your Blèzi account.
2. Add the desired products to your basket.
3. Go to your basket, and you’ll see how many points you have accumulated.
4. You have the option to use your points. If you choose to do so, the discount will be automatically applied.

Netherlands:

Shipping is free for orders above €50,00.

Orders less than € 50,00:

Letter post €2,95

Parcel post: €4,95

Belgium:

From € 75,00 shipping is free.

Order under € 75,00: € 4,95

You pay no shipping costs if you choose to pick up your order at Blèzi Cosmetics in ‘s-Hertogenbosch. If you order before 4 pm(on working days), you can pick up your order the next working day between 10 am and 5 pm at our head office:

Rietveldenweg 30
5222 AR ‘s-Hertogenbosch
Netherlands

You will find us at the corner of Rietveldenweg and Daviottenweg. We are located in the first building on the right, the front door is up the steps. You can park in front for free.

We offer several different delivery options:

– You can choose to enter a different delivery address, such as your work address or your neighbor’s address. The order will then be delivered there. The shipping costs remain the same.

– You can pick up your order for free at Blèzi. During the ordering process choose ‘Pick up at Blèzi’. If you ordered on a workday before 4 pm, your order will be ready the next workday and you can pick it up between 10 am and 5 pm. Did you order on Friday or during the weekend? Then your order will be processed on Monday and will be ready for you on Tuesday. At pickup we will ask for your name and order number. This is our address:

Rietveldenweg 30

5222 AR ‘s-Hertogenbosch

Netherlands

We are located at the corner of Rietveldenweg and Daviottenweg. The main door is up some stairs at the first building on the right, where we are located. You can park for free in front of the door.

Shipments to Belgium are always sent via parcel post with Track & Trace. The PakjeGemak option is not available. Shipping costs to Belgium are € 4.95, for orders from € 75.00 shipping is free.

If you order on weekdays before 4 p.m., your order will be shipped the same day. Usually you receive your package the next day. If you order on Friday after 4 p.m. or during the weekend, your order will be shipped on Monday. This also applies to the Flemish part of Belgium.

If your order fits in the mailbox, we will give the package to the postal worker instead of the parcel service. The postal service has a maximum of five working days to deliver the package to your mailbox. The Track & Trace code of PostNL is often incorrect for letterbox mail. It is possible that the code indicates that your package has already been delivered, but that the letter carrier has not yet come by. Wait a couple more business days or ask your neighbors if they know if the parcel was left in their mailbox. Have you still not received it after five working days? Please contact us.

Here is a summary of everything:

You can pick up your webshop order for free at our location in ‘s-Hertogenbosch. Choose during the ordering process for ‘Pick up at Blèzi’. Did you order on a workday before 16.00 pm, then your order will be ready the next workday and you can pick it up between 10.00 am and 5 pm. Do you order on Friday or during the weekend? Then your order will be processed on Monday and will be ready for you on Tuesday. At pickup we will ask for your name and order number. This is our address:

Rietveldenweg 30

5222 AR ‘s-Hertogenbosch

Netherlands

We are located at the corner of Rietveldenweg and Daviottenweg. The main door is up some stairs at the first building on the right, where we are located. You can park for free in front of the door.

If you are not home at the time of delivery, the parcel deliverer will deliver your package to your neighbors or to a PostNL point. You will receive an e-mail. With your Track & Trace code you can see where you can pick up the parcel. Do you have the PostNL app? Then you can also see where your package is.

Very frustrating, but this can happen sometimes. Mail us the order number or a picture of the packing list. Include which products are missing or the wrong color you received. This way we can quickly and easily investigate your incomplete order. We will get back to you as soon as possible!

Because we take care of our beautiful products we pack them well for you. Nevertheless, it can sometimes happen that an order arrives damaged. Save the box, packaging and contents and mail us as soon as possible. Send a few photos of the damaged product and include the order number of your order. Give a clear description of the damage/defect to the product and make sure the damage is clearly visible in at least one photo. We will then quickly resolve it for you.

iDEAL

If you pay the total amount via iDEAL, payment processing takes place immediately. We can then ship your order immediately.

Bank transfer

When paying by bank transfer, it may take a few days before the payment is received. Once we have received the payment, your order will be shipped.

These are our bank details:

Recipient: Blèzi Cosmetics B.V.

IBAN: NL40 INGB 0004 6711 11

Bank: ING Bank N.V.

PayPal

If you pay the total amount via PayPal, payment processing takes place immediately. We can then ship your order immediately. For using PayPal you pay an additional cost of €4.

Payment from Belgium

If you live in Belgium, you can choose Bank Transfer, Mister Cash or PayPal among the payment methods.

These are our bank details:

Recipient: Blèzi Cosmetics B.V.

IBAN: NL40 INGB 0004 6711 11

Bank: ING Bank N.V.

Payment from Germany

If you live in Germany, you can choose Giro Pay or PayPal among the payment methods.

These are our bank details:

Recipient: Blèzi Cosmetics B.V.

IBAN: NL40 INGB 0004 6711 11

Bank: ING Bank N.V.

If you choose the payment method iDEAL, you will automatically be linked to the iDEAL payment page. After selecting your bank, you can complete the payment in the online banking environment of your own bank or via the app.

If you choose the payment method Wire Transfer, you will automatically be linked to the payment page of our payment provider Buckaroo. Fill in your details and click the blue ‘Continue’ button. Your transaction is then being processed. Instructions on how to complete the payment will appear on the screen and you will also receive an e-mail with payment instructions. It may take several days for the payment to be received by us. Only then will your order be processed and shipped.

If you choose the PayPal payment method, you will automatically be linked to the PayPal website. Here you enter your details and you can make the payment.

If you choose the payment method Mister Cash, you will be automatically linked to the payment page of our payment provider Buckaroo. Enter your details here and click on the blue button ‘Bancontact app’. You will then be linked to the Bancontact app where you can make the payment.

Of course it is! We use generally accepted secure standard SSL* (Secure Socket Layer). This means you always pay in a secure environment. This way nobody gets access to sensitive data such as your transaction details.

*The secure SSL connection can be recognized by the ‘s’ after http (https://….) in the URL bar. You can also recognize it by the ‘lock’ icon to the left of the URL.

Yes, you may. Officially termed as “Revocation”, you can return the product within 30 days of purchase without giving a reason, provided the following conditions are met:

– The product must be returned with the return form and proof of purchase.

– The shipping costs to send your return to us are at your own expense.

– Products must be unused and unopened, and they should have their original and undamaged seal/packaging (shrink wrap).

– Please return your products in strong packaging (preferably the original shipping box and bubble wrap).

– Are the products damaged or show signs of use? Then we reserve the right to refuse the return or deduct the damage.

– When you return your entire order, you will also return the gift you received with your purchase. Do you keep the gift? Then we will deduct the purchase amount from the amount to be refunded.

– The (digital) Blèzi gift certificate cannot be returned.

We recommend that you send your return shipment with Track & Trace. You will receive a proof of postage so you can check the status of your return. It may take several business days for your return to arrive at our warehouse. Once your return has been processed, you will receive an email from us. Once the above conditions are met, we will refund the purchase price of your return to your account.

If you ordered the product from a Blèzi Partner or purchased it form a point of sale, you have to return it there.

We will process your return within 14 business days of receiving it. If your return meets the return conditions, you will receive a full refund to your bank account. Any shipping costs you have paid for your order will not be refunded. When your return has been processed, you will receive an email from us.

If you bought the product from a Blèzi retailer, you must also return it to this retailer. They will handle the return with you.

If you have had an allergic reaction to a product, please first contact our customer service within 30 days of purchase via e-mail or telephone. If deemed valid, you can return the product with the completed return form enclosed. We will then refund the full purchase price. Any shipping costs you may have paid for your order are not covered by this and will not be refunded.

If you mistakenly ordered a product, you may exchange it. However, you will be responsible for any additional shipping costs, loss or damage upon return.

You are responsible for loss and/or damage during return shipping. We therefore recommend sending returns using Track & Trace. No compensation will be provided in the event of loss during shipment.

Online exchanges are unfortunately not possible. Of course it is possible to return the product and place a new order. You may come to exchange your product(s) in the Blèzi shop at our headquarters in ‘s-Hertogenbosch. Please bring your packing list with you. Only products that are unused, unopened and still packaged in their original, undamaged shrink wrap may be exchanged within 30 calendar days of purchase.

You are responsible for loss and/or damage in return shipping. Therefore, we recommend sending returns with Track & Trace. In case of loss and/or damage during shipment, we cannot reimburse you.

You can buy our gift vouchers here in our webshop.

Select the amount (choose from €5, €10, €15, €25, €30, €40, €50, €75 or €100). Click the ‘Add to basket’ button and the gift voucher will be in your basket. You can then add products to your shopping cart or checkout directly. When your order is completed you will receive the digital gift voucher directly in your inbox. Print or email it and you’re done!

Go to your shopping cart and enter your voucher code in the ‘Gift Voucher’ field. Click the ‘Apply Gift Voucher’ button, and the discount will be automatically applied.

If you redeem your gift voucher in the webshop, the amount of the gift voucher is deducted from the total amount of your order. The remaining amount can be paid with iDEAL or bank transfer.

You can spend the Blèzi Gift Voucher in parts. If you have a remaining balance, you can use it at a later time. Check your gift voucher balance here.

Unlimited. You can spend your gift voucher whenever you want.

No, unfortunately this is not possible.

That’s very inconvenient! Fortunately, in many cases we have a solution. Send us an e-mail with the proof of purchase of the Blèzi Gift Voucher (just take a picture of it). This way we can find the voucher number and check whether you can still spend it.